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Six Factors to Consider When Selecting a Roof Restoration System

By Henry Company.

With advanced roof restoration technologies available today, there are many options to ultimately extend the life cycle of current roofing membranes.

A roof restoration system at a minimum, can defer the significant costs of a full roof replacement and potentially avoid complete roof replacement altogether – provided systematic maintenance and restoration practices are in place.

But how do you know which roof restoration system is best for the building?

As a trusted manufacturer of multiple restoration technologies – silicone, acrylic and aluminum – Henry® Company can help determine the optimal solution. Below are a number of factors to consider when determining which roof coating technology is best suited for each particular roof.

1 – Compatibility

One of the first things to consider is compatibility of the roof restoration system with the existing roof membrane. Certain solvent-based products may attack the existing roof assembly, while in other cases, a particular coating may not adhere well enough for long-term reliability. Evaluating the current roof membrane for compatibility with a new coating may immediately narrow down the options. Your Henry® representative can assist in determining compatibility and the right restoration solution.

2 – Fire rating

It’s important to ensure the selected roof restoration system will maintain the fire rating of the existing roof assembly. If the roof restoration system does not have the proper approval rating in combination with the existing roof membrane, the resulting roof will not be code compliant. This is often overlooked and can have serious implications. Your Henry® representative will recommend the proper restoration solution to ensure code compliance and safety.

3 – Installed cost

Cost, of course, is always a consideration. To be accurately judged, cost must be weighed against the expected life of the restoration, as well as the product or system warranty. For example, aluminum is typically the least expensive to apply, but acrylic and silicone typically have longer warranties. The condition of the existing membrane could impact total installed cost, as preparation for the primary coating material is typically preceded by repair of the existing membrane, surface leveling and other detailing.

4 – Local climate

The geographic location of the facility will also help determine the best roof restoration system for the structure. For example, in hot climates, white coatings can protect the roof assembly and provide significant energy savings by reflecting UV rays. Silicone coating technology in particular, due to its UV stability, loses less dry mil thickness each year, thus further extending the life of the roof system, as compared to other options.

Emissivity (the ability to release absorbed energy quickly) and reflectivity ratings also provide valuable guidance. Henry® Company’s acrylic and silicone coatings score well in both categories (88% or higher) compared to aluminum (approximately 50%). But in cold climates with more heating than cooling days, aluminum or gray silicone may be the best choice, since heat absorption during the winter months can offset the advantage of reflectivity in the summer. An available Department of Energy (DOE) calculation tool provides valuable guidance.

Other considerations include the types of weather conditions the roof is likely to experience. For example, if hail is common in the area, you’ll want to choose a higher impact-resistant restoration system such as one surfaced with granules. A polyester fabric reinforced asphalt emulsion foundation coating is another way to add durability and strength within restoration coating systems. Some Henry® Roof Restoration Systems are certified to maintain hail, fire and wind uplift resistance performance of an existing FM Approved roof through FM Approvals certification. If the building is in a region with frequent and often unanticipated rainfall, you’ll want to choose a Henry® silicone coating as it is rain-safe in just 15 minutes and provides waterproofing performance.

5 – Exposure to exhaust

You’ll also want to take into account the types of materials the roof will be exposed to through the building’s exhaust system. These may include chemicals, fats, oils and/or greases. The right roof restoration system will provide resistance to these and other exhaust elements.

6 – Environmental regulations

Finally, you’ll need to be aware of relevant state and local environmental requirements. In some parts of the country, cool roofs are mandated to reduce drain on the power grid and help reduce what’s known as the “heat island effect.”

Also, if the building is an odor-sensitive facility such as a school or hospital, you’ll need to be mindful of low VOC requirements. Silicone coatings are a good choice in these situations, since they are low VOC and emit no contaminants or chemicals of concern.

Water runoff should also be considered. Many coatings are not approved to allow water to be safely collected for irrigation or even drinking. For example, Henry’s® silicone roof coating is NSF P151 certified. NSF P151 confirms that rainwater catchment products – such as gutters, coatings and liners – do not impart contaminants into the water at levels that exceed U.S. Environmental Protection Agency (EPA) drinking water regulations or advisories.

Summary

Your Henry® Company representative is available to help you consider all of the factors involved with choosing the right roof restoration system to ensure a durable, waterproof and energy-efficient roof. Protecting your roof assembly now can help prevent costly problems down the road, and can even enable you to recoat as needed and maintain the roof for the life of building.

Simply complete this inquiry form to see if the commercial roof qualifies to have a Henry® representative come to your location and help you determine whether or not the roof is a candidate for restoration.

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OMG Roofing Products Relaunches OMG Pick Six Promotion for the 2018 Football Season 

Top Winner Gets $3,000! 

OMG Roofing Products has announced that it will again sponsor the innovative marketing promotion called OMG Pick Six tied to the upcoming National Football League season. It’s free to play and participants compete for $175 in weekly prizes, and the top three season winners split more than $5,000. 

 The game is easy to play. Participants earn points by correctly picking the winners of six NFL games each week during the regular, 17-week NFL season. In addition, players also have an opportunity to earn weekly bonus points for answering questions about various new products from OMG Roofing Products, including RhinoBond Hand Welder and Plate Marking Tool, OlyBond500 Canisters, PermaSnap Coping, Hercules Plus Drains and PowerGrip Universal. 

There is no cost to play, and the promotion is open to commercial roofing contractors, distributors, roof consultants, specifiers, sales representatives, manufacturers, and building owners. Participants can sign-up for this year’s season beginning on Wednesday, August 15th by completing the short registration form at www.OMGPickSix.com. Participants can jump into the game at any time during the season, but have better chances to win the overall prizes if they start at the beginning of the season. The regular NFL season begins on Thursday, September 6th , and Pick Six participants can make their first selections of the season beginning on Tuesday, September 4th .  

For additional information and complete rules, visit www.omgroof.com/picksix, contact your local OMG field sales representative or call OMG Roofing Products at 800.633-3800. 

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3 social media tricks to build your business

By Cara D’Angelo, CertainTeed.

Build your business with social media by developing a strong following, visual content and knowing when your audience is online.

If you’re not on social media or not paying attention to it, you should be. Social media is another way to find customers, share information and best practices with other professionals, and expand your circle of influence. It is just as important today to engage on social media as it is to have a website.

Still not sure? Let’s look at the business opportunities you are missing.

1. Your customers are on social media

Despite increased grumblings around content, security, and privacy, social media’s active users aren’t going anywhere. A third of the world’s population is on Facebook and we don’t foresee that number going down significantly any time soon.

2. More importantly, your customers want to see you on social media

Social media is a great way to “get to know” your customers and build trust – and that trust is rewarded in terms of increased loyalty and sales.

Ok, now that we’ve reviewed the why, let’s look at the how.

While the large reach of social media can definitely be good for businesses, it can also make it harder to stand out in a crowded field—and that was before Facebook introduced its new algorithm changes.

In early 2018, Facebook began prioritizing posts that “create meaningful conversations” in users’ timelines. Basically, the platform favors posts that are likely to start conversations.

All this is to say, posting alone is not enough. Businesses need to get smarter about how and when they engage with their audience on social media. Which is really not that hard once you know how.

Best Practices You Should Follow:

  • Create a strong following. If you’re just getting started, see who is following the other local businesses or groups in your community or industry. There is a good chance that these people will be interested in your products or services, too. “Follow” and engage with them. Followers love when brands engage with them.
  • Be online when your audience is online. In the wake of Facebook algorithm changes (see above), you may see your organic reach drop. By posting at the peak time your audience is online, you’ll have a better chance of reaching your target audience. Chart 1 will give you an idea of the best time to post per platform. User activity level by time of day across various social platforms.

While this is a good starting point, you will want to tailor your schedule to your specific audience. For example, we know our audience on Facebook is most active between late-afternoon and dinner time, so we focus most of our activity around this time. See chart 2.

User activity level by day of week across various social platforms.

  • Make your content visual. Facebook users watch 100 million hours of video every day. See also https://blog.hootsuite.com/facebook-statistics/ . If you have a highly visual product, why not take advantage of video? Tools like Animoto make it easy to create professional videos. Not too sure about your video skills? Graphics and glamour shots are important, too. Websites like Canva can help you create clean, branded graphics for social media.

Social media should be another tool in your toolbox. If you are ready to get started, I encourage you to visit Hootsuite’s blog to learn more.

To learn more about CertainTeed visit here.

Editor’s note: This article was first published in CertainTeed’s blog and can be viewed here.

 

 

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Where there’s smoke, there’s fire. And for areas where there’s fire, there’s DECRA®.

And where there’s DECRA, there’s a $500 rebate.

DECRA Class A fire-rated roofing system is the right choice where wildfires remain a serious threat. DECRA roofing panels are strong and non-combustible, making them outstanding performers when it comes to fire. With unmatched strength and durability thanks to a unique interlocking design, DECRA shakes, tiles and shingles can withstand the harshest weather conditions. Not only are DECRA panels fire resistant—but they also come in stunning designs. Defend yourself against Mother Nature. Beautifully.

“The roof you had, saved your house.” See how a 30-year-old DECRA roof saved the lives of a California family.

Your customers can now also receive a manufacturer’s mail-in-rebate of a $500 gift card when they purchase a new or replacement DECRA roof for their home. For more details and to obtain the rebate form, please click here.

Here are some of DECRA’s most frequently asked questions from homeowners about the roof system. Please share this information with your customers.

What is DECRA Roofing System’s warranty?

The best in the industry. DECRA roofs carry a Limited Lifetime Warranty, including 120 mph winds, hail penetration for any size hail and manufacturing defects, including excessive granule loss. In addition, material and labor are covered for the first 20 years; after that time, material is covered for the remaining warranty period.

What is the best reason to buy a DECRA Roofing System?

Our success in the industry. As the original stone-coated steel manufacturer, our products have been used in more than 120 countries since 1957.

Is a metal roof only for commercial buildings?

No. DECRA’s product profiles and attractive ceramic stone granules do not resemble the standing seam roofs of the commercial industry; they add value and curb appeal to any roofing installation.

Can I get a discount on my homeowners insurance?

It depends on where you live. DECRA has a Class 4 hail rating, which is the highest rating UL offers. In many states, the Class 4 rating can earn a discount on homeowners insurance. Ask your local agent for details about your state.

Are metal roofs noisy?

No, the stone-coated steel design deadens the sound of rain and hail, unlike a non-stone-coated metal roof.

Is a metal roof hotter in the summer and colder in the winter?

No. Many DECRA customers report a reduction in energy costs during summer and winter months. Also, a DECRA roof can be installed over an existing roof, providing additional insulation from temperature extremes.

How does DECRA metal roofing reduce fire threats?

All DECRA roofs are non-combustible (rated Class A material), making them ideal in combating the threat of fire. The metal is impervious to flying embers that can travel far from the fire zone and ignite roofs.

Is a metal roof dangerous in weather with lightning?

No. Metal roofing is both an electrical conductor and a non-combustible material.

Can I walk on my DERCA roof?

Absolutely. DECRA roofs are made of steel and designed to withstand the weight of people walking on them.

How do DECRA roofs withstand an earthquake?

Very well. A metal roof usually weighs half as much as a typical composition shingle roof. Why is that beneficial during an earthquake? A full discussion is available in our case study covering the NextGen Home 2009.

Is a DECRA Roofing System expensive?

DECRA offers more value for your money. With a minimum 50-year life expectancy, you would have to purchase and install two-and-a-half shingle roofs for the cost of one DECRA roof. Like most products you buy, you get what you pay for. A DECRA roof offers more for your money and can last a lifetime. DECRA is also quite durable because the aluminum-zinc-alloy-coated steel enhances the superior weathering and corrosion resistance of each roofing panel.

Is water run-off from a metal roof potable?

Yes. Water run-off from our products meets the World Health Organization Standards testing. However, rainwater is variable across regions; atmospheric conditions should be considered in actual use. Water collected during the first or second rainfall after extended dry periods can be contaminated by dirt accumulation.

Do you use a non-oiled granule?

We use only 3M granules and they do have a small amount of mineral oil on them. However, the miniscule amount does not interfere with the adhesion of our basecoat and does not affect water run-off.

Does granule size matter in the longevity of the product?

Deterioration of the coating takes place when there is exposed, uncovered basecoat; granule size — whether smaller or larger — does not ensure better coverage.

I live in a canyon/arid region that can be vulnerable to wildfires. How does DECRA metal roofing help?

The lightweight panels of DECRA’s roofing products represent the first line of defense against families losing their home or business to fire.

Learn more about DECRA at www.decra.com.

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Duro-Last® Names Don Gano as Custom-Fabrication Project Manager

Don Gano had most recently been a Quality Assurance Regional Manager.

In this newly created position, Don will be responsible for coordinating the management and growth of Duro-Last’s custom-fabricated products through education, training and marketing efforts. He will collaborate closely with multiple departments within the organization to develop additional tools, informational resources and training opportunities to drive custom-fabricated product awareness and sales.

Don has been a dedicated employee of John R. Burt Enterprises for 22 years, working in multiple positions throughout the organization including Duro-Last production, Quality Assurance Warranty Crew, Quality Assurance Trainer, and most recently as a Quality Assurance Regional Manager. His extensive history and knowledge of Duro-Last Roofing Systems, as well as his enthusiasm and dedication to customer-service, will undoubtedly aid in the continued success of Duro-Last’s custom-fabricated products and the company as a whole.

Learn more about Duro-Last at www.duro-last.com.

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Water Seal Waterproofing Treatment for Use on Brick and Concrete

New Mortar Sentry Water Seal waterproofing treatment from Mule-Hide Products Co. produces a water-repellant surface on masonry and concrete, extending the service lives of chimneys, walls and other surfaces.

Mortar Sentry is designed for use on alkaline materials, including brick, mortar, concrete block, cultured stone, sandstone and concrete. It can be applied to horizontal and vertical surfaces. It is not recommended for use on non-silicate natural stone, such as limestone or dolomite.

Mortar Sentry penetrates below the surface of brick and concrete, chemically reacting with the alkalines and silicas there to create a barrier that locks moisture out while allowing trapped moisture to escape. In brick structures, this waterproofing reduces the movement cracks caused when bricks absorb moisture and expand. In concrete structures, it helps prevent the accelerated aging caused when trapped moisture freezes during the winter or is exposed to high summer temperatures.

The treatment also helps prevent the rusting of concrete reinforcement, protects against the growth of mold and mildew, and eliminates the primary cause of efflorescence – the white powder left on brick and concrete when trapped water evaporates and leaves behind deposits of dissolved salts.

Because Mortar Sentry saturates brick and masonry – rather than simply leaving a film on the surface – it does not wear away when exposed to the elements. The original color and texture of the surface are retained.

Mortar Sentry is easily applied using a low-pressure, garden-type sprayer or a brush or roller.

The line includes two formulas. Mortar Sentry Water Seal 10 is recommended for use on vertical surfaces. Mortar Sentry Water Seal 15 provides the additional durability that horizontal surfaces require.

Both Mortar Sentry products are packaged in 1-gallon jugs and 5-gallon pails.

For more information, visit www.mulehide.com.

 

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Source: roofingmagazine.com =>Water Seal Waterproofing Treatment for Use on Brick and Concrete

Creating Diversity Means Engaging with and Educating Local and Regional Demographics

RCS Influencer Rudy Gutierrez says that underrepresented groups are the future of the roofing industry.

In today’s business environment adopting a diversity strategy is very import to the future of an organization. Organizations must take the time to understand their local and regional changing demographics, all with diverse cultures.

There is a real opportunity. Underrepresented groups such as, Latinos, Women and Millennials are vital to the future of the roofing industry as a whole. Latinos represent 60% of the labor force in roofing, women represent only 9% of the workforce and Millennials are not signing up to be roofers. The opportunity is to develop our current Latino workforce, take advantage of the tremendous opportunity with women in roofing and engage with young talented men and women to fill in the growth opportunities in roofing.

Creating diversity in an organization must include, engagement of the local and regional demographics, developing resources to educate the roofing staff and creating opportunities in leadership roles.

Learning from the diverse cultures and understanding the cultural practices of ourselves and others is essential to advancing diversity in an origination and the roofing industry.

Rudy Gutierrez is president and CEO of Shell Roofing Solutions. See his full bio here.

 

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Peace, Love and Guava Carmitas

By Matt Richardson, CertainTeed.

Embrace service for your customers – the lifeblood of your business.

In 2007, my family and I were traveling through Florida when we stopped for dinner at a restaurant that my wife used to frequent called The Columbia. What I recall from that visit is fantastic food, beautiful décor and incredible guava and cream cheese pastries that the locals call “carmitas.”

Fast forward to 2017, and I was returning from a long business trip when I happened upon a welcome surprise at the Tampa airport – The Columbia restaurant! I knew “Husband of the Year” honors would greet me if I strolled back home with a box of carmitas.

I heroically walked up to the counter, told the waitress our family’s history and of the many husband brownie points that I was about to gain with a simple delivery of delicious guava treats when she said, “Sorry, sir, but we’re all out and will not have more for another few hours. They are made at one of our other stores and brought here daily.”

I dropped my head, thanked her and instead purchased a box of fried plantations and some Cuban coffee. Sigh…

End of the story, right?

Wrong. Here’s where it gets good.

As I was walking out, a manager caught me at the exit and said, “Sir, I heard your story, and I am saddened that we could not have these carmitas for you today. I would like for you to have this bottle of hot sauce on the house.”

“Thank you so much,” I said. “This is not necessary, but thank you.”

“Do you have about 30 minutes to wait?” he asked.

I responded, “Yes, my flight leaves in about an hour.”

“Have a seat right here. You are our special guest today. I will make some fresh carmitas for you so you can take them home to your family.”

I couldn’t believe it! Seriously? From “zero” to “hero” in 10 minutes, all because this man had a servant’s heart.

I was stunned, but thanked him and took a seat. He handed me a drink and walked to the kitchen.

Here’s the best part: 20 minutes later (he had said 30), the manager handed me the golden bag, and I offered him my credit card to pay. Then – get ready for this – he refused to take the money.

“Sir, you are my special guest, and these treats are on me,” he said.

I beamingly thanked and hugged him (I’m a hugger) and walked away in time to catch my flight. An absolutely incredible story of probably the best customer service that I’ve ever received.

So, you’re probably thinking, “Matt, how is this applicable to me and my business?” Let’s hit it home with these three questions:

  1. Are you an order-taker or a difference-maker?
  2. Are you making an effort every day to exceed your customers’ expectations?
  3. Have you embraced a heart of servanthood for your clients? (They are the lifeblood of your business, right?)

Sometimes, we’re so close to our businesses that we lose sight of those foundational things that keep us rockin’ and rollin’. Exceptional service is one of them. We need to practice what we preach and not just say the words, “We have great customer service!”

What steps can you take today to ensure that your customers feel like they are your “special guest?”

And the next time you’re in the area, swing by The Columbia – they’ll always be happy to see you!

Happy selling!

To learn more about CertainTeed visit here.

Editor’s note: This article was first published in CertainTeed’s blog and can be viewed here.

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C&K Roofing Awarded New Truck Through IKO’s PRO4 Plus Promotion

C&K Roofing, headquartered in Coeur D’Alene, Idaho, received a brand-new Dodge Ram 1500 truck through IKO’s PRO4 Plus promotion. According to IKO, C&K reached the highest milestone in PRO4 Plus, using at least 20,000 roofing squares, along with three of the four qualifying IKO PRO4 roofing components, in 2017.

“IKO gives us the ability to offer our clients a quality shingle and coordinating components from a single manufacturer. The level of consistency that comes with that is unbeatable. Being all in with IKO means outstanding customer service and a company we can depend on to deliver,” said Bob Castleton, C&K Roofing’s owner and president.

“C&K Roofing is known for their dedication to quality, customer service and attention to detail,” said Gary Bottler, IKO territory sales representative. “Since 1994, Bob Castleton and his crew have shown they’re prime examples of professional and courteous roofing experts at their best. Bob even took the PRO4 Plus achievement as an opportunity to recognize the outstanding performance of a veteran crew member by gifting him the Dodge truck.”

“C&K Roofing is respected among many of Idaho’s builders and homeowners for exceeding expectations, and providing quality above the rest,” said Keith Lowe, IKO’s vice president of sales, U.S. “We are pleased to award this truck and bonus as an acknowledgment to the C&K Roofing team for their loyalty to IKO products.”

PRO4 Plus continues into 2018, giving contractors more opportunity to receive rebates and bonuses based on the amount of PRO4 squares and components used over the course of the year. Watch this video to learn more about C&K Roofing’s team and PRO4 Plus Promotion success and click here to learn more about the PRO4 Plus Promotion.

For more information, visit www.iko.com.

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Source: roofingmagazine.com =>C&K Roofing Awarded New Truck Through IKO’s PRO4 Plus Promotion

Hump Day Headlines: Google, Instagram and Click-to-call

By Art Unlimited.

Today we’re going to be talking about some Google reviews gone missing, how Instagram is making some serious bank, and what’s happening with click-to call-in your new Google posts.

You can either watch the video or read the transcript below. Plan to join us live each Wednesday on Facebook.

Google Reviews Gone Missing (for the better?)

So, the first thing we wanted to talk about is the reviews disappearing. If you’ve noticed maybe you lost some reviews, it might be because they were anonymous on your Google business listing. Now, what basically happened is Google went through and decided that anonymous reviews are something people can hide behind. And quite honestly, they’re a little passive-aggressive. So when they took those off, it actually decreased the number of reviews you have overall.

We’ve seen some serious things that in happened in terms of ranking factors, like specific business locations compared to your competitors. Maybe they lost reviews, or maybe you did. This is an important thing to be aware of because it could affect your overall ranking. So be looking to get reviews from people, because they’re now actually required to have a Google account to be able to review a business. Definitely be looking out for issues and trying to gain reviews, because this could have impacted your findability.

Instagram is Really Making Bank!

The second thing we wanted to bring up is just some data that came forward from Facebook and Instagram about their Q2 season.

Facebook had a 40% increase in their ads in Q2, which is a pretty hefty number, especially for Facebook, considering the platform is kind of plateauing. However, Instagram, which is another service they’ve purchased—everyone’s been using it! During their second quarter, they increased their ad spend by 177 percent! So, they’ve pretty much blown Facebook out of the water.

This is also one of the areas where people that are younger than millennials are more prevalent on Instagram than they are on their original Facebook. On top of this, it is much easier to display ads as a small business owner on Instagram because it is extremely mobile friendly! You can do everything right from your cell phone, and they will actually change the color of your ad to match your photo. So, you can actually have a little more branding and work a little bit within the platform. That is why we’re seeing such a big jump there. So, if you haven’t gone out and started using Instagram as a business, you should definitely claim your Instagram handle and optimize it.

One of the things we’ve been noticing too is that Facebook has really gotten into the video aspect, and right now, YouTube is basically the number one place that is bringing in a lot of money for Google. And what we’ve been seeing is that as Facebook goes more and more into different video advertising options, it’s really making people use Instagram and Facebook a lot more. I mean, 40%’s not something to sneeze at for Facebook!

Everyone keeps thinking “What’s happening with Cambridge Analytica,” but they’re still doing fine financially. I think they only got fined, what was it? 600 thousand dollars? Compared to Google, which is getting sued for something else in Europe for 5 billion dollars. FIVE BILLION.

So, this is a really interesting thing to be aware of, because Instagram is growing like crazy, which means there’s more competition out there for your business. So, like we were saying, make sure you at least have your Instagram page claimed and you have that optimized for your business. That way, when you’re ready to go for it, you don’t have to start with a blank slate. If you already have stuff out there, you’re going to have better luck when you start running ads or ramping up your content. You have people there to receive it right away.

Click to Call in Google Posts

So the last thing we wanted to talk about is the “Call Now” feature within Google posts. So, if you have heard us talk about Google posts in the past, that’s great, and if you haven’t, it’s basically within your Google business listing. It’s a section where you can create posts. It’s almost like it has its own social media page at the bottom of your business listing. Maybe they’re deals you’ve had, maybe they’re blogs you’ve written, and they have little call-to-actions like ‘Book Now,’ ‘Read More’—now there’s one for ‘Call Now.’

With that, you can enter the phone number that you already have on your Google business listing. So, the bummer is you can’t add a tracking line in (yet), but you’ll still be able to see the insights of how many people called you. And here’s the part that is a game changer for people who have excellent customer service: If you have that call now button and people are using it, right after the person has ended the call with your business, right in that business listing section a little thing will pop up that says “How was the experience? Review your conversation!”

That’s a huge thing, because it means you’re building opportunities while people already have a chance to review you and give you a great score.

So, if you think about that from the user side, that user has looked up your information, so they’re already on your Google business listing, but they’re pressing click-to-call, which pulls them out of the internet for a second to get to their phone app. But when you get off a call with them, it’s programmed to bring them back to the internet, right to your review section. And it’s opened for them so they can give you the review right there. Pretty sneaky!

I’m excited about it, because it’s a great way to not even have to ask them. It’s just, “Hey, how was it?” You DO have to be on your customer service game! And you do have to have your listing claimed and verified. Otherwise this option is not going to be there. If you don’t see the option, check on your verification status.

Thanks for joining us! We’ll see you next week.

Would you like to know more about social media, Google reviews, or anything digital marketing? The Art Unlimited Team has the answers for you! Connect with us today.

Video URL: https://www.youtube.com/watch?v=32bX1lSlQ8s

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